Eating Disorder Helpline Disables Chatbot for ‘Harmful’ Responses After Firing Human Staff

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  1. Quilipa says

    Well said.

    ​

    A colleague of mine used to say: the goal of automation should be for computers to do what computers are good at (predictable repeatable tasks) so humans can do what humans are good at (complex, high-touch, nuanced tasks)

    ​

    I think about that a lot.

  2. Quinedd says

    How is it doing that? I thought the chatbot was designed to display precrafted messages,not generate its own responses.

  3. News___Feed says

    Experimenting on some of the most vulnerable people. Whoever decided to use this should be fired and publicly shamed into unemployability as a leader.

  4. machina99 says

    >NEDA’s initial response to Maxwell was to accuse her of lying. “This is a flat out lie,” NEDA’s Communications and Marketing Vice President Sarah Chase commented on Maxwell’s post and deleted her comments after Maxwell sent screenshots to her

    Rather than follow up or investigate at all, just accuse them of lying and move on. Good thing they had receipts

  5. StillSundayDrunk says

    It was a bit surreal to hear so much about “AI” at a MAJOR tech conference in Vegas a few weeks back. There are certain applications where it can be successfully employed for minor tasks but I *knew* that a lot of the “decision makers” attending the conference from the business side were looking for their magic bullet and would gobble up the AI hype.

    As bad as I thought it could be, nothing could have prepared me for a psychological help-line replacing people with AI however. Hopefully this isn’t quite the whole truth, but I definitely witnessed the capitalistic hunger for AI showcased by a company that plans to add 1 million (no exaggeration in that number, surprisingly) software developers to their workforce in 2023.

  6. go_comatose_for_me says

    Capitalism doesn’t give a shit about humans.

  7. Playful-Ad6556 says

    Let’s replace Congress with AI also. Doubt it can do a worse job.

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