Seems like someone is trying to rank their page higher by sending low value items to a random address and claiming it as a successful order. I imagine it’s easier for Amazon to just ban the buyer account for violating terms and conditions (if this is the case)
When I worked for Amazon a little over a year ago, I was a step above normal tech support. Even I had the resources to figure out where these were coming from account wise.
Wouldn’t be able to do much though. Can’t share that info nor is there really any way for them to stop people from sending you stuff. The best I could do is try to find a ticket path to a specific group within Amazon to assist them. Maybe something in shipping or harassment.. idk they had like 200+ paths, some worked, some had duplicates; it was a shot in the dark with oddball issues.
Id keep following up with the customer every few days and ask if the issue persists or they have heard from anyone on our end. If no contact, I’ll check the ticket to see if there’s any response on that front. Usually with oddballs I’m not gonna get much help from anyone.
After multiple attempt of escalating tickets, making duplicates, I will ultimately contact my manager. They will most likely contact the legal department that will most likely tell them they have to take legal action for Amazon to do anything as well.
I think the best answer here is contact whomever is the delivery service (ups, usps, etc.) and ask for a vacation hold. That should keep them off our porch for probably like a month max, while you go to the police and file some sort of harassment report to try to have a court document to show Amazon. Once you have legal documents, pretty sure they’ll get it to stop.
THAT BEING SAID who says this person is in the US or even real to get the court documents and what’s to stop them from making another account with and continuing? This could go very deep. Amazon just need stricter vetting for their vendors.
Edit: also want to say you can always deny packages. If you see the person dropping them off and they tell you sorry, report them. Can’t stop them from dropping stuff off while you’re not there though.
About a month ago, I randomly received three packages in about a week that were addressed to someone who has never lived here (pretty new home, I’m the second owner).
After the second package, I contacted Amazon via the page they have for exactly this issue, providing the tracking number of the most recent one. I have not received another. I’m assuming the person entered the address incorrectly and thought their packages had been lost. After Amazon let me know the packages were mine, I opened them. They were dog treats and lip gloss.
As for the article: it’s a little crazy that her packages keep coming, but the whole system is sort of built on the assumption a random person isn’t going to just buy/ship things to another random person. If the sender is willing to spend the money, there’s not a lot the retailer or shipping companies are required to do. Amazon offering to have their driver re-pick them up is nice, but obviously not a long-term solution.
asf666 says
Why is she complaining? Who doesn’t like free stuff?
JackfruitOk3550 says
Amazon just does not have the ressources to work this out. Who do you think they are, Jeff Bezos?
AlThePaca7 says
Just leave them. It’s DC. They will be stolen within 10 minutes.
[deleted] says
[deleted]
cowvin says
She might as well donate them. There are a lot of people out there with small kids who could use some help.
TacoMeat563 says
Seems like someone is trying to rank their page higher by sending low value items to a random address and claiming it as a successful order. I imagine it’s easier for Amazon to just ban the buyer account for violating terms and conditions (if this is the case)
Tar-Nuine says
All the local package thieves are suspicious as hell about this address.
NurseKaila says
*me opening a children’s sheets store*
Interesting-Dream863 says
Amazon might tell you to keep them, but legally they are not yours.
Might be baiting for entrapment.
She does ANYTHING with them and suddenly the owner turns up and demands the stuff (or money) back plus god knows what.
HaumnV says
Teach that lady e-commerce and marketing! She’s sitting on a gold mine
dubcatz6969 says
When I worked for Amazon a little over a year ago, I was a step above normal tech support. Even I had the resources to figure out where these were coming from account wise.
Wouldn’t be able to do much though. Can’t share that info nor is there really any way for them to stop people from sending you stuff. The best I could do is try to find a ticket path to a specific group within Amazon to assist them. Maybe something in shipping or harassment.. idk they had like 200+ paths, some worked, some had duplicates; it was a shot in the dark with oddball issues.
Id keep following up with the customer every few days and ask if the issue persists or they have heard from anyone on our end. If no contact, I’ll check the ticket to see if there’s any response on that front. Usually with oddballs I’m not gonna get much help from anyone.
After multiple attempt of escalating tickets, making duplicates, I will ultimately contact my manager. They will most likely contact the legal department that will most likely tell them they have to take legal action for Amazon to do anything as well.
I think the best answer here is contact whomever is the delivery service (ups, usps, etc.) and ask for a vacation hold. That should keep them off our porch for probably like a month max, while you go to the police and file some sort of harassment report to try to have a court document to show Amazon. Once you have legal documents, pretty sure they’ll get it to stop.
THAT BEING SAID who says this person is in the US or even real to get the court documents and what’s to stop them from making another account with and continuing? This could go very deep. Amazon just need stricter vetting for their vendors.
Edit: also want to say you can always deny packages. If you see the person dropping them off and they tell you sorry, report them. Can’t stop them from dropping stuff off while you’re not there though.
TheNewBBS says
About a month ago, I randomly received three packages in about a week that were addressed to someone who has never lived here (pretty new home, I’m the second owner).
After the second package, I contacted Amazon via the page they have for exactly this issue, providing the tracking number of the most recent one. I have not received another. I’m assuming the person entered the address incorrectly and thought their packages had been lost. After Amazon let me know the packages were mine, I opened them. They were dog treats and lip gloss.
As for the article: it’s a little crazy that her packages keep coming, but the whole system is sort of built on the assumption a random person isn’t going to just buy/ship things to another random person. If the sender is willing to spend the money, there’s not a lot the retailer or shipping companies are required to do. Amazon offering to have their driver re-pick them up is nice, but obviously not a long-term solution.
jnemesh says
It’s established law…if you get deliveries you didn’t ask for, it’s yours.
yaosio says
My dream is to get box after box of misdelivered expensive items. But I’ll be as unlucky as the lady and probably get barrel after barrel of lube.
cheerfulsarcasm says
Why not just donate them to DCF or the local children’s services agency if they let you keep them, I’m sure they could definitely use them